In the unlikely event that your online purchase does not meet your requirements, we are happy to receive returns for a full refund within 14 days of the delivery date. Items that are returned for an exchange can be returned within 30 days of receiving the goods. Unless we are at fault or the goods are defective, the customer is expected to cover the expense of returning the goods and we always recommend sending the goods via a tracked and insured service.

For a purchase to qualify for a refund/exchange, it must be returned in pristine condition with all the original contents including user manuals and packaging.

Unless faulty we also cannot accept items that have been worn, personalised or adjusted.

Prior to returning any items we would recommend submitting an enquiries form stating your name, order number and reason for return, this way our aftercare team can assist you with the returns process.

All returns should be sent to the following address, including a note with your name and order number.


The Watch Hospital Ltd
PO BOX 709

Regretfully, we will be closing our shops until Wednesday 2nd December due to the ongoing coronavirus pandemic.

We have taken this measure in order to safeguard the health and wellbeing of our staff and our customers. We hope that you and your family keep safe and healthy during the difficult times.

Our online store and servicing workshops will remain open, for more information on our postal repairs, please click here.